Privacy Policy

Last modified: 20 December 2023

Introduction

Mahlkönig USA, Inc. and its affiliates in Hemro International AG ("Company" or "We") respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website www.mahlkoenig.us (our "Website") or use any software or mobile applications we provide (together with the Website our “Services”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

On this Website.
Through our Services.
In email, text, and other electronic messages between you and Mahlkönig USA, Inc.
Through mobile and desktop applications you download from this Website or third party stores, which provide dedicated non-browser-based interaction between you and us.

It does not apply to information collected by:

Any third party, including through any application or content (including advertising) that may link to or be accessible from or through the Services.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using the Services, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of the Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 18

Our Services are not intended for children under 18 years of age. No one under age 18 may provide any information to the Services. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on the Services or through any of their features, register on the Services, or make any purchases through the Services. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at marketing@hemrogroup.com.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Services, including information:

By which you may be personally identified, such as name, postal address, email address, telephone number, and billing information ("personal information"); and/or
About your internet connection, the equipment you use to access our Services, and usage details; and/or
Statistical and analytical data about your reviews of our products, if you provide any.

We collect this information:

Directly from you when you provide it to us.
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies.
From third parties, for example, our business partners including REVIEWS.io, provider of our review collection service. You can read more about how we use REVIEWS.io in our "Customer Reviews" section below.

Information You Provide to Us

The information we collect on or through our Services may include:

Information that you provide by filling in forms on our Services. This includes information provided at the time of registering to use our Services or requesting further services. We may also ask you for information when you report a problem with our Services.
Records and copies of your correspondence (including email addresses), if you contact us.
Details of transactions you carry out through our Services and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Services.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to and uses of our Services, including traffic data, logs, and other communication data and the resources that you access and use on the Services.
Information about your computer or device and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is only statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Services and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Services according to your individual interests.
Speed up your searches.
Recognize you when you return to our Services.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Services.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Services and their contents to you.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Services or any products or services we offer or provide though it.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our consumers is among the assets transferred.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
In any other way we may describe when you provide the information, or as or as otherwise set forth in applicable law.
For any other purpose with your consent.

We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile. For more information, see Choices About How We Use and Disclose Your Information.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Mahlkönig USA, Inc.'s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Mahlkönig about our Services users is among the assets transferred.
To third parties to market their products or services to you if you have consented to these disclosures. For more information, see Choices About How We Use and Disclose Your Information.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use or terms of sale and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Mahlkönig, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties' products or services, you can opt-out by logging into the Services and adjusting your user preferences in your account profile by checking or unchecking the relevant boxes or by sending us an email stating your request to marketing@hemrogroup.com. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.

We do not control third parties' collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.

We use a number of third party services on our website, you can find more information regarding some of them below. Note that many of them rely on cookies in order to function, so if you disable cookies in your browser, or reject cookies when requested, they will may not function and may not collect your data:

Google Ads Conversion: This service from Google assists us with advertising our products on third party websites and provides us information about its effectiveness. This system uses a cookie stored on your computer when you click on a Google Ad, and provides information about your interaction with them. We do not receive this data; we only receive statistical data from Google, if you would like to learn more, click here: https://support.google.com/google-ads/answer/93148
Google Analytics: We use Google analytics to learn about how you and other users use our website so we can improve the experience. Data on your use is sometimes gathered via a cookie and stored in a pseudonymized user profile. You can learn more about Google Analytics here: https://support.google.com/analytics/answer/12017362
Google Maps: We use the Google Maps API on our website; your IP address must be stored to use this function, and the data is transferred to Google. You can read about Google’s privacy practices here: https://policies.google.com/privacy?hl=en-US
Google Tag Manager: This Google service allows management of website tags; the service records your IP address and online identifiers and transmits them to Google, but the data gathered by this service is only analyzed in aggregated form. You can learn more about the Tag Manager here: https://support.google.com/tagmanager/answer/6102821?hl=en
YouTube: Our website uses YouTube plug-ins to display media; if you click on this media, a connection to the YouTube servers is established and those servers will receive information about the pages you visit. If you are logged into YouTube, it will associate your browsing behavior with your personal profile. You can read more about YouTube’s, owned by Google, privacy practices here: https://policies.google.com/privacy?hl=en-US
Privy: Privy provides pop-up advertising on our website and collects data you enter into any pop-up windows, including IP address and device information through a cookie.
Meta-Pixel: This is a service by Meta providing an invisible pixel that is integrated into our website, which allows us to analyze the behavior of visitors to it. This pixel can transmit customer data such as first name, surname, email address, etc. to Meta. You can learn about Meta’s privacy practices here: https://www.facebook.com/privacy/policy

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To learn more about California residents' privacy rights, see our California Privacy Notice.

Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia provide (now or in the future) their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Correct inaccuracies in their personal information, taking into account the information's nature processing purpose (excluding Iowa and Utah).
Data portability.
Opt-out of personal data processing for:

targeted advertising (excluding Iowa);
sales; or
profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).

Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights or appeal a decision regarding a rights request, please email us marketing@hemrogroup.com.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Services and this privacy policy to check for any changes.

Customer Reviews

We display customer reviews on our Website, facilitated by a the REVIEWS.io tool and email domain owned by REVIEWS.io. You can read more about REVIEWS.io here: https://www.reviews.io/. Using the REVIEWS.io tool we may send invitations to customers who purchase our products to provide a review and display the reviews written by customers on our Website.

When you purchase a product in our store, you may receive an invitation email requesting you submit a review. You may unsubscribe from REVIEWS.io emails at any time via the unsubscribe link in the email or sending an email to marketing@hemrogroup.com. If you click on the reviews link in such email, you will be taken to the REVIEWS.io website where you can write your review. Your review will then be published through REVIEWS.io. Our partner, REVIEWS.io, handles all data collection and processing in connection with the review, creation of accounts on their website, and the publications on their website. You can read more about how REVIEWS.io uses your information at: https://www.reviews.io/front/user-privacy-policy. Your review will also be published on our Website.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, to learn more about the ways in which we collect and use your information described herein, or to exercise your rights under any applicable law, contact us at:

Phone: 1 (888) 482-4133
Website: https://mahlkoenig.us/pages/contact-us
Email: shop@mahlkoenig.us

Postal Address:

Mahlkönig USA, Inc.
Attn: Ecommerce Dept.
5628 Airport Way S, Ste 280
Seattle, WA 98108
United States